Will you ship to my country/state/island?
Yes, we ship Worldwide! International customers; please make sure dics will be playable in your player.

What region/coding are your DVDs?
Burning Moon only carries movies released/manufactured in North America. All of our DVDs are either region 1 (US/Canada) or all region (playable worldwide) NTSC.

Will my DVD/CD arrive new and sealed?
All of our products are brand new and have never been used. Some products will not be factory sealed simply because they didn't arrive to us that way.

Do you do special orders/Can I request a certain title?
Yes, we are a growing company so we're always interested checking out more titles. We can't guarantee anything, but we'll try our best to find what you're looking for.

Will my complete order be in stock?
Every item listed in our webshop is in stock unless stated otherwise. We try to keep our catalogue up to date and as current as possible. However, on occasion an out of stock product may be purchased. In this case the product will be on backorder and will ship out as soon as it is back in stock. If for some reason we cannot get the product back in stock the buyer will be issued a full refund or exchange/credit.

I live in/am visiting your town. Will you do local pick-ups?
Yes, you can come visit us at our downtown Calgary location. If you want to pick up a certain item, contact us ahead of time and we'll be sure to have it ready for you. Check our contact page for store location/information.